I hand make all my products with care and love. :) Customer service is my #1 priority. It's my mission to provide you with high quality, adorable, and unique accessories while providing exceptional customer service.
I accept all major credit cards and Etsy gift card and Paypal.
I usually ship within 1-5 days of receiving the order. I offer first class USPS shipping which usually takes 3-5 days. I also offer a shipping upgrade, Priority USPS shipping, which usually takes 1-3 days.
ChloeStudio is not responsible for packages that are lost, stolen, not delivered or damaged by the USPS.
ChloeStudio is not responsible for lost, damaged or misdelivered packages. We recommend purchasing shipping insurance. If you'd like insurance, please contact me or leave a note at checkout. If you choose not to purchase shipping insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS. Parcel insurance on Etsy is provided by Shipsurance Insurance Services, Inc.
But please contact me if you have any problems with your order.
* For masks, I do not accept cancellations. Due to the urgent needs, I immediately process the order so I cannot cancel.
* Because of sanitary and health reasons, I do not accept returns. Sorry! But if you have any issues, please reach out, I will try my absolute hardest to resolve it.
* Shipping fees are not refundable on any returns or exchanges. The customer is responsible for shipping fees incurred when returning an item.
* If you are unhappy with your order for any reason please contact me within 1 working days of receiving your package. I will do my best to resolve the problem quickly.
* I only accept refunds and exchanges on incorrect orders or if the product was damaged during shipping. Exchanges will be replaced with the same product, if available.
It is recommended that you do not wash my products.